On August 25, 2009, after a month of installation and commissioning, the vision and image device business department of Lingyun officially launched the technical service platform.

The technical service platform of Lingyun Company draws lessons from the most advanced user problem tracking system in the world, aiming to effectively improve the efficiency of Lingyun Company to solve user problems, ensure the tracking of user needs, and interact with users. For all products sold by Lingyun Company, users can communicate with technical support engineers through the technical service platform when they encounter problems in installation, debugging, configuration and development. In order to ensure that the technical service platform can effectively provide help for the majority of customers, the company is specially equipped with senior technical support engineers, and there are several layers of leaders to supervise. All problem applications are not allowed to close until the customer's problem is resolved.

If you encounter problems related to vision and image, please send an email to support-vision@lusterinc.com to activate the technical service platform of Lingyun Company and communicate with our technical engineers "from zero distance". In order to protect the interests of our customers, so that our engineers can focus on solving difficult problems, please be sure to submit technical related problems, about the inquiry and product performance questions, you can send an email to sales-vision@lusterinc.com, we will have a dedicated person to serve you!